Consignment info & updates

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Welcome to our consignment community, we are happy to have you! We have been doing this for many years and have built up a roster of over 4,400 consignors. We do our best to give your clothes a second life, make you a bit of money and while offering excellent second-hand clothes at affordable prices! 

As a first time consignor we ask that you make an appointment for your first drop off and read through our policies. They will clearly explain the terms and details of our consignment process. 

If you have further questions browse our FAQ's or use our contact form.

Our consignors receive 40% of the final sale price of their items priced under $200. Items sold for over $200 will receive 50%.

Your consignment items will get 90-120 days on the sale floor before they are donated at the end of the season or their expiration unless withdrawn by the consignor prior.

Consignors can use their accumulated balance as store credit for their purchases or withdraw in cash ($20.00 or less) or a check for the full balance.

We work on a completely Donate model, meaning that if we do not accept your items to be priced for sale; or they do not sell by the end of their contracted time or the current season they will be donated. It is within your right as a consignor to come in and pull your items off the rack yourself in order to have them withdrawn from consignment at anytime BEFORE the end of the season or their contracted expiration date.

See the policies below for more details.

You must have an appointment for your first time. Drop offs are only accepted Monday-Friday between 11am and 3pm.

Please make sure all of your items are in the condition you would want to shop - meaning they are clean and in good condition. Your drop offs must follow policy or your items will be turned away or donated immediately. 

All items must be:

Clean: free of dirt, stains, odors, pet hair, lint, etc. 

In good condition and by good quality brands (see list of brands we prefer not to accept)

All clothing items on hangers or we will not accept them. You can ask staff if you need extra hangers.

Please see policies below for more details.

Our staff works hard to make sure that we are providing customers with great clothes and our consignors are fairly compensated for their pieces. This requires us to be selective of the items we bring in so we can uphold our Upscale standard and provide our customers with pieces in great condition. No items will be donated without at least one of the reasons below. We work hard to accept as much as we possibly can and do our best to inform consignors of all of the reasons any their items might not be accepted before prior to drop off. If you have an item you are not sure if we will accept email us photos and details and the owner will decide. 

We want to provide our customers with pieces that look and feel amazing for great prices. If clothing comes to us excessively dirty, stained, damaged, worn-out, pilled, damaged or defective in any way we cannot sell it to our customers. Think of the quality and condition you would prefer the items you're shopping in our store to be in and please do not bring items for drop off in a state you would not find suitable to purchase. Excessively wrinkled or hairy/linty items will be charged a steam&clean fee of 50 cents per item, but they will not be donated.

Often we end up with high volumes of certain sizes or types of clothing coming in leading to those sections becoming overly full too quickly. Because of this we may become extra selective or place a complete hold on any incoming in those categories. The top of this page and our social medias and signs in our store all have recent posts about which categories might be most affected at this time. Please check before each drop off.

We cycle our inventory seasonally, meaning we accept clothing reflective of the near and current season and this will change every 3-6 months. There are lists below of seasonally specific items. Current seasons will be listed at the top of this page, and marked on a sign near the front counter in the store.

If an item is found damaged; excessive wear and tear, threadbare spots, holes, stains; buttons, beads, sequins or gems are missing or falling off; damaged or missing closures; etc.

Your items did not sell during the season or the end-of-season clearance phase and they need to be turned over for the next season.

An item has reached it's automatic 120 day expiration date in our system without being withdrawn by the consignor, it will now be removed from the account's inventory and donated, as detailed in your contract.